1. Scope of Application

This refund policy applies to all products purchased on our website.

2. Refund Conditions

• Quality Problems:If the product you received has quality issues, such as being unable to function properly, not meeting the performance standards, or having physical damage, please do not continue to unpack or use the remaining products and contact us immediately. Otherwise, a normal refund may not be possible.
• Incorrect or Missing Shipment:If we have shipped the wrong product or missed shipping some of the products, you can contact us within [7] days after receiving the product to apply for a refund or a replacement.
• Non-receipt of Product:If you have not received the product within a reasonable time after placing the order, you can contact us to apply for a refund. We will process it within [3] working days after verifying the situation.
• Other Situations:If the product does not match the description on the website, including but not limited to functions, specifications, colors, etc., you can apply for a refund within [7] days after receiving the product.

3. Refund Process

• Submitting an Application:Please submit a refund application through the "Contact Us" page on our independent website, online customer service, or by sending an email to [info@kernal-automation.com] when meeting the refund conditions. Attach relevant proofs such as your order number, problem description, unboxing video, and product photos.
• Review and Reply:We will review your application within [3] working days after receiving it and reply to you with the review result via email or online customer service. If the review is approved, we will inform you of the refund amount and the subsequent refund process. If the review is not approved, we will explain the reasons in detail.
• Returning the Product:For cases where the product needs to be returned, we will provide you with the return address and the designated channel after the review is approved. You need to send the product back to us through the designated channel within [7] days after receiving the return address. Please ensure that the product is packaged intact, with all accessories included, and attach your order information.
• Refund Processing:We will process the refund within [5] working days after receiving and confirming that the product is correct.

4. Refund Amount

• If there are quality problems, incorrect shipment, or the product does not match the description, etc., we will fully refund the product payment you made, including the product price and shipping fees, after receiving the returned product.
• If there is a missing shipment, we will refund the actual payment amount for the missing product.
• If the refund is due to personal reasons, provided that the product has not been used, the packaging is intact, and the label or seal is not damaged and does not affect secondary sales, we will refund the actual payment amount of the product, but the round-trip shipping fees will be deducted.

5. Refund Method

We will refund the money through your original payment method, such as credit card, PayPal, etc. The time it takes for the refund to arrive may vary depending on the processing speed of the payment platform. Generally, it will arrive within [3 - 7] working days after we initiate the refund. Please be patient and pay attention to the notifications from the payment platform.

6. Special Circumstances

• For customized products, such as engraved products and customized configurations, refunds are generally not allowed except for quality problems.
• If the product is damaged or lost due to force majeure during transportation, we will assist you in claiming compensation from the logistics company, but we will not bear the direct refund liability.
• If you have any questions or problems during the refund process, you can contact our customer service team at any time, and we will serve you wholeheartedly.

For further assistance, please contact us at [info@kernal-automation.com].